Customer service outsourcing pricing in Madagascar: quality and team well-being
No more compromises
Premium Quality
Our Unique Pricing Model
One-third of the cost
With wellbeing and quality at the core
Around a third of the cost of an in-house team, while keeping our people’s wellbeing and the quality of your customer service at the centre.
A transparent offer
Everything is included!
Support for your team is included in the rate, with no extra charge for these services.
No Commitment
3 monthswithout notice
During the first three months, you can end the partnership without notice. After that, the notice period is 60 days.
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Quality guaranteed, no commitment
Choose excellence with our outsourcing offer focused on quality, free from any long-term binding. Your satisfaction matters more than lengthy contracts
Take advantage of our zero-notice clause during the first three months; proof of our confidence in the quality of our services and our promise of a stress-free start
Ensuring stability for our talent and continuity for your business.
Simple Pricing
A dedicated agent for your customer service.
Everything is included in your rate:
Quality audits · ISO 18295
We review and listen back to 2–4% of customer interactions and score them in QAudit, our quality tool, included at no extra charge. Our assessment framework draws on ISO 18295. The audits help us give agents specific feedback and identify training needs.
Management included
An on-site manager supports your agent. Activity monitoring, feedback and communication with your team are all included in the rate.
Daily, weekly and monthly reporting
Reporting includes daily activity monitoring and detailed weekly and monthly KPI analysis. We track quality and productivity with you to identify gaps and agree on the actions to take.
Training and tools included
Your agents train on your procedures and tools. Our training platform, employee app and QAudit are included in the rate.
KPI platform
Our KPI platform is included to track your customer service metrics. It supports reporting and discussions with your manager.
Employee wellbeing
Comfortable offices, meals, relaxation areas and team activities: your agents’ working environment is part of the offer.
Backup for absences
Backup is included to help maintain continuity when an agent is absent. We agree replacement and handover arrangements with you to suit your team and operations.
Bilingual (FR/EN) Support
A dedicated agent for your customer service.
Everything is included in your rate:
Quality audits · ISO 18295
We review and listen back to 2–4% of customer interactions and score them in QAudit, our quality tool, included at no extra charge. Our assessment framework draws on ISO 18295. The audits help us give agents specific feedback and identify training needs.
Management included
An on-site manager supports your agent. Activity monitoring, feedback and communication with your team are all included in the rate.
Daily, weekly and monthly reporting
Reporting includes daily activity monitoring and detailed weekly and monthly KPI analysis. We track quality and productivity with you to identify gaps and agree on the actions to take.
Training and tools included
Your agents train on your procedures and tools. Our training platform, employee app and QAudit are included in the rate.
KPI platform
Our KPI platform is included to track your customer service metrics. It supports reporting and discussions with your manager.
Employee wellbeing
Comfortable offices, meals, relaxation areas and team activities: your agents’ working environment is part of the offer.
Backup for absences
Backup is included to help maintain continuity when an agent is absent. We agree replacement and handover arrangements with you to suit your team and operations.
Supported Languages
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Compare The Solutions Available To You
Offers
GetHumanCall Outsourcing
From€7.75/ hour*
Traditional Outsourcing
€13/ hour
In-House Hiring
€27/ hour
Performance Metrics
Management
Employee Well-being
Rates
Comparison reference rates: from €7.75/hour incl. VAT* for our French-language support, €13/hour for traditional outsourcing and €27/hour for an in-house team. Costs and services vary with the scope and organisation.
No Surprises
All Inclusive
Enjoy clear, surprise-free billing. Our rates are simple and transparent: you only pay for the hours actually worked, with no hidden fees. All the quality you need is included in our hourly rate
We guarantee exceptional service quality, aligned with your internal standards. This includes ISO-18295 quality audits, dedicated on-site management, regular meetings to track KPIs, and state-of-the-art communication tools to ensure smooth and human interaction with your team
We go beyond expectations by providing backup solutions for any unexpected absences, and by helping you build a high-performance customer service team equipped with advanced technology and infrastructure
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Our Core Value: Our People
Even with outsourcing rates in Madagascar as fair as ours, we always put the well-being of your collaborators first
We are, and will always be, the best call center in Madagascar
A motivated, fulfilled team is the key to superior customer satisfaction.
An Unbeatable Value for Money
The cost of our services in euros includes all the elements that will enhance your customer support, as shown in the table above.
With a quality-to-price ratio unmatched on the market, we are the best customer service outsourcing center in Madagascar; focused both on the well-being of your future employees and on achieving your goals.
Save without compromise by outsourcing to the country where the founder of GetHumanCall built teams that are genuinely happy to come to work.
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Myriame, Fitia, and Aderas supported us perfectly in a candidate identification mission for our internal recruitment. I particularly appreciated the speed with which GetHumanCall deployed the process, without compromising on the quality of the profiles provided. A big thank you for your help