Outsource Your
Customer Service to Madagascar - Focused on People & Quality

Keep all the benefits of in-house recruitment in France, while adding the advantages of customer service outsourcing in Madagascar

58%

Advantages of Internal Recruitment

Choice of employees
Quality
Mission flexibility
Control
Human touch

42%

Advantages of Customer Service Outsourcing

Price
Scalability
Training
Management
Expertise

100%

GetHumanCall

All the advantages of internal recruitment
All the benefits of customer service outsourcing
ISO quality audit included
On-site manager included

We are the only ones reinventing customer service in Madagascar:

Dedicated teams, seamless communication across all your channels, and agents ready to train according to your guidelines — what could be better for your customer support and after-sales service? By outsourcing with GetHumanCall, you benefit from efficient customer support across all platforms directly from Madagascar
Discover what sets us apart from other outsourcing centers

Liste des agents disponibles via notre application, les clients sont libres de choisir leur customer service en externe

Pick Your Stars ⭐

Profile Cards with Intro Video

Handpick the people who will take care of your customer support. They’ll pamper your clients in France just as you would

Video Interview

Because agent selection isn’t just about skills — validate the fit with a live video call

Custom Tests

We run tailored assessments: personality, language, and specific tests aligned with your needs and challenges

Got a project? Let’s talk! 📆

Integrate Them into Your Communications

Slack , Skype, Meet, Whatsapp

We provide our agents with all your communication tools to build seamless channels between your internal and external teams. They say hi every morning — and that changes everything !

Meetings & Updates

Keeping teams motivated means keeping them in the loop. Your external support team should always be included in your updates, news, and meetings. Communication is key !

Boost Continuous Training

With unified communications between internal and external staff, everyone receives the same level of information in real time. This ensures consistent quality and a smooth customer experience

Let’s build your customer service together ! ⭐

un agent de call center qui communique sur tous les supports

We Pamper Them Just Like You Would

1.5x Higher Salaries than the Malagasy Market

We naturally chose to raise the living standards of our employees by offering them fair and competitive salaries for customer service outsourcing in Madagascar

A Workplace Worthy of Top Startups

Brand-new offices with air conditioning, unlimited coffee & tea, daily meals delivered, unlimited snacks & fruits, and flexible office spaces with relaxation areas

Endless Offsites & Perks

Every two weeks, we organize fun events in Antananarivo for our agents — yes, even airsoft battles !
On top of that, we developed a gamification app where agents can earn points to unlock smartphones within 6 months and plenty of other rewards

Discover what makes us different !❤️

Compare the solutions available to you

Comparison between hiring internally in France and outsourcing customer service with GetHumanCall in Madagascar

Offers

GetHumanCall Outsourcing

Traditional Outsourcing

In-House Hiring

Quality factors

Choice of recruitment

Dedicated employee

At extra charge

On-site manager included

On-site backup included

Native French speaker

Management

ISO Quality Audit

At extra charge

Project Guidance

Daily/Weekly Reports

At extra charge

Mission Flexibility

Employee Well-being

Competitive salaries

Sometimes

95%+ permanent contracts (CDI)

2000m² glass building with 360° view

400m² gym

Gift app

Rates

Average hourly rates

9€/h

13€/h

27€/h

Discover our transparent pricing

Canaux

We operate across all channels for your outsourced customer service

Omnichannel customer service outsourcing from Madagascar

Calls

Email ticketing

Chat

BPO processes

KYC services

Ready for a customer service that stands out ? 📆

Let's build

Let’s build the next chapter of
your customer care, together

Your team up and running in just 20 days

Kick-off Call

We support you in defining your needs, staffing plan, processes, and more

Team Setup

Together, we’ll select the right team members, assist you in preparing the initial training, and create a detailed project timeline

Quality Framework

We’ll work closely with you to analyze both qualitative and quantitative performance metrics

Integrations

Seamless integration with your tools

We keep your NGDPR compliance in check by using your existing platforms—and even assist with setupLearn more through our outsourcing guide

FAQs

Nous possédons les meilleurs tarifs qu'un centre d'externalisation puisse avoir à Madagascar tout en rétribuant 3 fois plus à vos collaborateurs externes !

Is outsourcing your customer service to Madagascar a good choice?

Outsourcing customer service to Madagascar is the best choice for your business. At our call center, we have customer service advisors, Managers, COOs, and floor supervisors. They bring years of experience in managing customer service operations. By outsourcing your customer service with GetHumanCall, you’ll benefit from their expertise and full dedication to your success

What are the benefits of outsourcing my customer service ?

Choosing GetHumanCall to outsource your customer service comes with nothing but advantages. We never compromise on quality or the human touch. You benefit from a service that is both people-focused and high-quality, while boosting the efficiency of your operations. Professional KPI monitoring is provided, along with ISO-compliant quality audits, ensuring continuous improvement — all while reducing your customer service costs by a factor of three

How do you guarantee the quality of outsourced customer service?

To ensure the quality of outsourced customer service, we adopt a rigorous approach that includes ISO 18295-compliant audits, continuous KPI monitoring, and regular training for our agents. At GetHumanCall, operational excellence and human commitment are at the heart of our strategy, guaranteeing high-quality, personalized service for every client

Who can outsource their customer service with GetHumanCall ?

French companies — whether based in Paris, Marseille, Lyon, or anywhere else in France — can outsource their customer service with GetHumanCall. In addition, we also work with European businesses in countries such as Belgium, Switzerland, and more. Our mission is to deliver high-quality customer support tailored to local needs, available in multiple languages, and aligned with the highest standards.

Which parts of my customer support can I choose to outsource ?

At GetHumanCall, our clients can entrust us with their entire after-sales customer service, including email, chat, calls, KYC, BPO, and social media management. We are also able to specialize in specific tasks upon request

How do I start outsourcing my customer service with GetHumanCall?

To begin outsourcing your customer service to Madagascar, we first carry out a professional assessment of your needs. Then, we guide you through every step — from structuring the training to selecting the right team members, ensuring quality monitoring, and supporting you throughout the entire journey with us. Each stage is overseen by a dedicated operations expert, guaranteeing a smooth and seamless transition between your internal and external teams

How are script, process, and agent response changes managed?

Our agents are treated and integrated as internal members of your team, which makes them particularly agile and flexible when it comes to the changes you implement. This approach ensures a fast and efficient adaptation to any updates in your processes or tools, guaranteeing responses that are always aligned with your expectations and specific needs.

Outsource Your Customer Service to Madagascar - Focused on People & Quality

Advantages of Internal Recruitment

Advantages of Customer Service Outsourcing

GetHumanCall

We are the only ones reinventing customer service in Madagascar:

Pick Your Stars ⭐

Integrate Them into Your Communications

We Pamper Them Just Like You Would

Offers

GetHumanCall Outsourcing

Traditional Outsourcing

In-House Hiring

Quality factors

Management

Employee Well-being

Rates

We operate across all channels for your outsourced customer service

Omnichannel customer service outsourcing from Madagascar

Calls

Email ticketing

Chat

BPO processes

KYC services

Let’s build the next chapter of your customer care, together

Your team up and running in just 20 days

Kick-off Call

Team Setup

Quality Framework

Seamless integration with your tools

FAQs

Is outsourcing your customer service to Madagascar a good choice?

What are the benefits of outsourcing my customer service ?

How do you guarantee the quality of outsourced customer service?

Who can outsource their customer service with GetHumanCall ?

Which parts of my customer support can I choose to outsource ?

How do I start outsourcing my customer service with GetHumanCall?

How are script, process, and agent response changes managed?

Outsource Your
Customer Service to Madagascar - Focused on People & Quality

Let’s build the next chapter of
your customer care, together