Call Center Cost in the UK - Optimize Your Customer Service Expenses

In 2025, the call center cost for high-end customer service outsourcing in the UK ranges between £8 to £9 per hour for premium services, such as those provided by Gethumancall. This price varies depending on the language skills and expertise of the customer cares. For a UK-based company outsourcing its customer service, hiring an English-speaking customer support would result in a total call center cost of approximately £1,200 per month, all taxes included.

However, if the company opts for a bilingual or multilingual customer care (English, Spanish, German, or other languages), the monthly call center cost rises to around £1,350. To learn more about pricing, visit Gethumancall’s dedicated pricing section.

Internal and External Customer Service Costs

In the UK, the total budget allocated for customer service can reach up to £2,500 per customer support. This typically covers a base salary of £2,100 for a customer service representative and £400 for taxes, social contributions, and other professional charges.

Outsourcing to a provider such as Gethumancall can reduce this budget by up to 60%. In countries with lower labor costs, particularly in Eastern Europe or parts of Asia, call center operating costs are significantly lower. Gethumancall handles everything from customer care salaries and equipment to CRM subscriptions and training, offering a complete service at a competitive call center operating cost.

Depending on your business needs, you can discuss with Gethumancall the billing model that suits you best. For inbound calls, pricing can be structured per minute, per hour, or monthly. In a call center, billing is often based on the number of tickets handled, allowing you to optimize your call center cost effectively.

Shared or Time-Based Call Center Costs

A shared pricing model charges for inbound calls per minute. Customer service customer cares respond to multiple clients simultaneously. In this setup, the outsourcing center, such as Gethumancall, only bills for the minutes spent on actual calls. The cost per minute ranges from £0.25 to £1.00, depending on the center’s reputation and, most importantly, its location.

• If the call center is in Europe, the rate is between £0.25 and £0.75 per minute;
• If in the US or Canada, the rate rises to £0.60-£1.00 per minute;
• In Asia or Africa, the rate is approximately £0.25-£0.60.

This model allows businesses to control call center running expenses efficiently while maintaining service quality.

Monthly Billing for Outsourced Operations

Monthly billing is often preferred for long-term collaborations. The outsourcing center calculates the cost of your operations and offers a fixed monthly rate. Typically, exclusive calls are converted into this model. Instead of hourly rates, offshore providers, including Gethumancall, negotiate monthly fees. To calculate it, simply convert the hourly rate of exclusive calls into a monthly total and apply a 10% discount.

Outbound Services Pricing

Similar to inbound calls, outbound services-such as lead generation, sales, and appointment setting-can be billed per hour. The hourly rate depends on the expertise of the outsourcing center. In the UK, call center operating costs for outbound services usually range between £18 and £28 per hour.

For outbound services, a commission-based system is also possible. Fees are activated only when a sale is completed or an appointment is confirmed. While this requires an agreement between both parties, it is an effective way to enhance customer support performance. Gethumancall offers flexible solutions adapted to your business needs.

Global Customer Service Center Cost

It is important to note that differences in customer service center cost worldwide are largely influenced by local labor costs. In Europe, outsourcing expenses can be almost five times higher than in other regions. To give you an estimate, here are some global outsourcing rates per hour:

• Australia: £30-£45
• Western Europe: £35
• United States and Canada: £18-£30
• Eastern Europe: £10-£20
• Middle East and Africa: £12-£17
• Latin America: £6-£14
• Asia and the Philippines: £5-£10
• Pakistan: £4-£8
• India: £4-£7

These customer service center costs may vary depending on the region and the provider. The key is to find a center, like Gethumancall, that meets your requirements while maintaining high quality and expertise.

Summary: UK Call Center Costs

The call center cost varies by region, starting from around £7 per hour in lower-cost regions up to £45 per hour in premium locations. Typically, outsourcing fees include all tasks related to customer service. Always ensure that the full scope of services is covered, and don’t hesitate to raise any concerns if something is missing.

For companies looking to optimize their customer service center cost while maintaining high efficiency, Gethumancall offers tailored solutions and competitive pricing. If you wish to explore the topic further, visit our comprehensive guide to customer service outsourcing in the UK.