The date came with a meaningful twist. On February 19th in Paris, the community's flagship event evolved into the CS Directors' Tea. This new format drew direct inspiration from the Directors' Circle, while embracing a cozier, more convivial atmosphere.
The concept was deliberately refined: attendance was capped at 15 customer service directors. This intentional limit brought even greater expertise around an intimate table, allowing conversations to go deeper and reach a higher level of technical precision.
These 15 decision-makers weren't exclusively Gethumancall clients — the guest list also included external industry experts. The host for this 2026 gathering was Evaneos, the Paris-based travel agency and Gethumancall partner.
If you'd like to understand how leading companies are optimizing their customer service operations, don't hesitate to reach out. We can register you for upcoming events in the series.
True to the spirit of the Directors' Circle, the CS Directors' Tea brought together Heads of CS to discuss the trends redefining the industry — most notably, the rise of AI and the disruption it's driving across the sector. While many organizations are configuring these tools blindly, attendees supported one another in identifying and establishing best practices.
The goal was clear: every director left with a broader perspective and tangible takeaways. Each guest benefited from the collective expertise of their peers — especially valuable when operating in similar industries.
The CS Directors' Tea was the perfect opportunity for Gethumancall to demonstrate its know-how — not through self-promotion, but through a track record of real-world experience. The company is led by Jonathan Da Costa and Gerald Rambeloson, two widely recognized customer service experts whose combined experience spans several decades.
Both were in attendance, joined by the CS director overseeing the France client relationship. Rounding out the guest list, several key clients were also present — including the Heads of CS from Yavin, Kared, and Evaneos, who held the dual role of client and host for this edition.
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