Customer Service Excellence Takes Centre Stage: The Latest Edition of the CS Directors' Circle by GetHumanCall Lights Up the Place des Vosges

On Tuesday 16 June 2026, the Place des Vosges in Paris came alive for the latest edition of the CS Directors' Circle, an exclusive, high-calibre event orchestrated by the GetHumanCall team. As organisers, our ambition was to bring together the very best professionals in customer relations, support and operations in an exceptional setting for an afternoon of meaningful exchange. Far from the sweeping theoretical talks of traditional industry conferences, this edition delivered on every front — prioritising authentic, unfiltered real-world feedback and giving attendees the space to dig into the realities of the field and tackle head-on the major challenges currently reshaping customer experience roles.

Unfiltered Insights on Operational Challenges and AI

From 2pm to 5pm, four leading experts took the floor to share hands-on insights during a series of highly practical talks:

  • Jeoffrey Jouannet (Kard) opened the discussion by analysing the rising impatience and irritability of today's customers.
  • Jonathan Da Costa, representing GetHumanCall, broke down the complex skill sets and evolving profile of modern Heads of Care — professionals often likened to one-in-a-million all-rounders.
  • Anthony Arnault (Autohero) tackled the strategic question of outsourcing, sharing his approach to delegating effectively without sacrificing quality or knowledge retention.
  • Mélanie Pierre (Better World) captivated the room by raising critical questions about the limits of artificial intelligence and its ability to handle highly sensitive topics such as healthcare and banking.

Networking and Human Connections That Lasted Well Into the Night

Beyond the insight-rich talks, the true highlight of the day lay in the strength of the interactions and the sense of community among this group of passionate professionals — a community we are proud to bring together. Our signature activity, a mock "speed dating" session called "Customer Experience Match", proved a real hit, breaking the ice and sparking genuine peer-to-peer professional connections. The conversations and exchanges then flowed naturally into a festive networking cocktail that extended well into the evening, with guests staying until 10pm. A detailed recap of the day's key insights will be published shortly on our website — and while that lands, the GetHumanCall team is already looking ahead. To those who couldn't make it this time: the next chapter of this collaborative journey is already in the works.