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Our clients share their experience with our call center

What sets us apart from other call centers is that our growth has been driven almost entirely by referrals. Speaking of which, we’ll let you hear directly from our clients about their experiences working with Gethumancall

Benjamin Legent,Head of Support - Clône GetHumanCall testimonial

Outsourcing our call center with GetHumanCall allowed us to handle all our different customer interactions, even as we experienced growth of 300 to 400%. Our KPIs improved, and the team provides us with valuable customer service advice. We feel a closeness that’s very important to us… Discover it all in the video

Jose-Luis Lopez Product Owner Weward GetHumanCall testimonial

We have professionalized customer support, specifically in how client requests are handled. We established a process to work closely with our agents in-house. Consistent productivity, the quality of request handling, integration, and adaptability are, in my view, GetHumanCall’s key strengths… Discover more in the video

Ali Berté - Responsable Care Hublo GetHumanCall testimonial

Thanks to GetHumanCall, we can now focus on our B2B requests. The team delivers a true VIP-quality service. The benefits include working with people who are dedicated and passionate about what they do. The managers are skilled and highly knowledgeable, which helps them understand our daily challenges. We’ve improved our CSAT from 75% to 90% by working with GetHumanCall, and we hope to soon reach 95%… Find out more in the video

Construisons

Comment nous allons construire votre service client externalisé

Votre équipe opérationnelle en 20 jours

Appel de cadrage

Nous vous accompagnons dans l'élaboration de votre besoin, staffing, process et autre

Construction de l'équipe

Nous sélectionnerons les collaborateurs ensemble, nous vous aiderons à préparer la première formation et nous ferons un retroplanning détaillé.

Construction de la qualité

Analysons ensemble précisément les performances qualitatives et quantitatives

Canaux

Nous travaillons sur tous les canaux pour votre service client externalisé

Externalisation du service client à Madagascar sur tous les canaux de communications

Appels

Ticketing Mail

Chat

BPO process

KYC

Prêts pour un service client qui se démarque ? 📆

Integrations

Nous travaillons avec
vos outils

RGPD compliant en utilisant vos outils, plus besoin de vous embêter, et cerise sur le gâteau, on peut même vous aider à les configurer