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Hublo
Structured B2B support for the digitalisation of healthcare HR
Client overview
Client: Hublo
Sector: HR SaaS for healthcare organisations
Mission: Free internal teams to focus on strategic B2B requests
Audience: Hospitals, clinics and hospital networks
Hublo develops a digital platform for HR management in healthcare organisations. With a growing SaaS business, Hublo needed to structure its customer support to free internal teams while maintaining a high standard of service for B2B clients.
The challenges
With a growing institutional client base, Hublo needed to keep its internal teams focused on high-value B2B requests while maintaining consistent support quality. Complex healthcare HR issues required well-trained, responsive agents who could quickly understand each organisation’s needs.
The GetHumanCall solution
GetHumanCall set up a support operation tailored to the medical sector, with rigorous onboarding and daily quality monitoring.
How the team is organised
- Dedicated B2B support: handling routine requests so Hublo’s internal teams can focus on strategic clients.
- VIP-quality service: agents selected for their commitment and trained in the specific needs of healthcare.
- Close management: knowledgeable managers who understand day-to-day operational problems.
- Continuous monitoring: regular performance reviews to maintain a high standard of response.
Results
The partnership allows internal teams to concentrate on high-value B2B requests. Committed agents and knowledgeable managers help deliver a service Hublo describes as VIP-quality.
Next objectives
- Continue improving customer satisfaction and operational quality.
- Strengthen support capacity as Hublo grows internationally.
- Deepen agents’ expertise in complex issues affecting healthcare organisations.
Client testimonial
“The advantage is working with committed people who enjoy their work.”
— Ali Berté, Care Manager, Hublo
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