Commande

Appels

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Commande

Appels

We boost your customer service

E-commerce With+human touch

service client support client Suivi client relation client

avec authenticité en toute simplicité pour une expérience mémorable

Chat

Let's go!

E-commerce brands trust us

Vendezvotrevoiture.fr

Key figures

300+

Open positions ready for you

95%

ISO 18295-certified quality score

80%

growth through referrals in 2023

Channels

We handle tous les canaux for your outsourced e-commerce customer service E-commerce customer service

Outsourcing in Madagascar across all communication channels

Calls

Ticketing Mail

Chat

BPO process

KYC

Get in touch !

Notre offre unique outsourcing pricing

FR E-commerce Customer Service

9€/h incl. tax

Starting at 9€/h, approximately 1404€ / month incl. tax for 40 hours per week. Equivalent to 2,060 tickets handled per agent per month, i.e. €0.68/ticket.

ISO 18295 quality audit

Manager

Daily / Weekly & Monthly reporting

Access to our proprietary tools (training platform & agent app)

KPI dashboard

Employee well-being on par with a French startup!

Bilingual E-commerce Customer Service

10€/hour incl. tax

Starting at €10/hr, approximately €1,560/month incl. tax for 40 hours per week. Equivalent to 2,060 tickets handled per agent per month, i.e. €0.76/ticket.

ISO 18295 quality audit

Manager

Reporting

Access to our proprietary tools (training platform & agent app)

KPI dashboard

Employee well-being on par with a French startup!

Click here to talk about it!

Supported Languages

What you'll actually be outsourcing

PRE-PURCHASE : information & réassurance

Product advice, answers to pre-purchase questions (chat, email, phone)

DURING PURCHASE : assistance & smooth experience

Live support, follow-ups, and help selecting products (size, compatibility, specs)

POST-PURCHASE : after-sales support & customer retention

Order tracking, returns management, and complaint handling (disputes, delays, after-sales)

BACK-OFFICE

KYC verification, ticket processing (Zendesk, Freshdesk, Crisp, etc.)

Contact us to outsource your e-commerce customer service

Looking for the best company to outsource your customer relations? Look no further.
Tell us what you need and we'll get back to you within hours.Dites-nous ce dont vous avez besoin et nous vous répondrons dans les heures qui suivent.
Feel free to schedule a video call with our CEO as well — it's completely free.

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